WiSE DENTAL’s COVID-19 Update & Policy


Emergency Services Only

If you have one or more of the following, we encourage your call:

  • Toothache
  • Tooth sensitivity
  • Gum swelling
  • Gum blister
  • Face swelling
  • Broken tooth
  • Broken restoration
  • Tissue injury

If you’re unsure whether your situation is a dental emergency, we invite you to contact a member of our dental team. We can assess your situation and make the best determination for your care.


The Wise Dental team is closely monitoring all available information provided by NSW Health, the Australian Government and the World Health Organisation (WHO) in relation to the current health crisis. We are using this information to implement and reinforce a number of additional, proactive health and safety measures to ensure we can continue to provide you with the best and safest experience possible.  The overall health of our patients, staff and the community is our number one concern.


WiSE DENTAL Covid-19 patient safety measures:

  • All staff have extensive training and will strictly comply to all directives enforcing these with all visitors
  • Our waiting rooms and patient capacity have been reduced to allow for social distancing and cleaning.
  • All magazines, toys and books have been removed from our waiting room to limit the amount of contact that patients have in our premises.
  • We have split staff into teams, should any member come in close contact, present with symptoms or test positive to COVID-19, the entire team will self-isolate.
  • Wise Dental clinic sterilisation protocols already exceed Covid – 19 protocols.
  • Increased cleaning frequency of all areas in the clinic including reception, waiting rooms, bathrooms, doors etc.
  • All patients are being asked screening questions prior to booking appointments and will have their temperature testedbefore entering the clinic.
  • Extra sanitisation units for all visitors throughout the practice have been provided.
  • Cashless transactions to limit contact.
  • Cancelation policy suspended. The health of everyone involved is our top priority. If you feel sick on the day of your appointment, please let us know as soon as possible so we can reschedule.


  Your role:

  • Please do not attend your dental appointment if you have any COVID-19 symptoms. Patients and anyone with you (including children) will be asked to leave the premises and appointments rescheduled appropriately if they are showing signs of any of the following symptoms:
    • Fever
    • Coughing
    • Sore throat
    • Fatigue
    • Shortness of breath
  • Come to your appointment on time, being too early or late will disrupt the flow of patients and cause potential congestion. You may be asked to leave and/or reschedule.
  • Please come alone to your appointment if possible. A maximum of 1 support person is permitted for children or those needing assistance.
  • Please use the hand sanitiser supplied on the front counter and waiting room when you enter the building. Please use this or wash your hands in the bathroom upon entering to help prevent the spread of germs.
  • Comply with all social distancing rules. Particularly in the waiting areas.